We know you know this already, but the items we sell are vintage and some will show signs of everyday use. We'll always specify cosmetic damage in the description, but please use the zoom function on the product pages and feel free to ask for more pictures if you're concerned about condition. We want you to be happy with your items.
We will sometimes edit photos to bring the colour as close to real life as possible, but some slight variations are unavoidable. We'll never change the appearance of an item so much that it's misleading.
If your item is damaged or broken in the post, we'll take responsibility and refund you. We don't accept returns generally, but if you decide you really don't want the item, drop us an email within 14 days and we'll work something out. Please don't throw it against the wall.
Orders will be shipped first class within 48 hours unless it's raining. Only joking. All packaging is recycled, meaning it's stuff we've kept from previous parcels to use again. We'd love to pack without plastic bubble wrap, but we haven't yet found an affordable way to keep delicate items secure. We're looking into it.
Shipping rates are for the UK. Please message to arrange delivery further afield.
Combined postage is automatically calculated at checkout. We also offer a hand delivery or collection service for delicate items to London postcodes. Drop us an e-mail on firstname.lastname@example.org or DM to arrange.
Tom & Gemma.